Muhammet Kesgin

Associate Professor

Saunders College of Business

Department of International Hospitality and Service Innovation

2024 Submissions

Full Length Book

(2024). Conflict and Hostility in Hotels, Restaurants, and Bars. Ding, L., González, A., & Kesgin, M.

Book Chapter

(2024). The effect of employer branding on job seeking intention: Insights from hospitality students. Conflict and Hostility in Hotels, Restaurants, and Bars. Ding, L., González, A., & Kesgin, M.

Published Conference Proceedings

Kesgin, M., (2024). Designing Memorable Experiences: The Interplay of Engagement in Physical and Digital Settings.. 1st International Western Black Sea Communication Research Symposium April 24-26, 2024.

Uzumcu, T., Kesgin, M., & Schneider, J. (2024). Analysis of Resilience Research in the Field of Tourism. The 10th International Conference on Hospitality and Tourism Management July 25-26, 2024.

Hsieh, J., Kesgin, M., & Dönmez-Kesgin, D. (2024). Hospitality Students' Occupational Embeddedness and Career Commitment. APacCHRIE 2024.

Hsieh, J., & Kesgin, M. (2024). Enhancing Inclusive Hospitality: An Investigation into Autism-Certified Hotels and Guest Experiences.. 11th Advances in Hospitality and Tourism Marketing and Management, July 15-19, 2024.

Invited Keynote/Presentation

Kesgin, M., (2024). Enhancing environmentally friendly food packaging choices. Strategy, Marketing and Innovation Subject Group at the Faculty of Business and Law Seminars, University of Portsmouth April, 24, 2024..

Kesgin, M., Liu, P., Guo, Y., & Park, J. (2024). Exploring the Impact of Message Framing on Consumer Engagement with Hotel Voluntary Carbon Offsetting Programs. 2024 ICHRIE Global Conference.

Kesgin, M., (2024). Use of Software for Literature Reviews, Mixed Analysis and Advanced Visualization. The 5th Conference on Managing Tourism Across Continents &#8211; Tourism for a better World (MTCON'24) May 1-4, 2024.

Invited Article/Publication

Kesgin, M., Can, A., Ding, L., Legg, M., & Schuler, D. (2024). Legacy matters: Encouraging willingness to pay a premium for environmentally friendly off-premises food packaging. International Journal of Hospitality Management, . .

2023 Submissions

Full Length Book

(2023). Ebsco Research Pathways. Kesgin, M.,

(2023). Handbook of Tourism and Quality-of-Life Research II: Enhancing the Lives of Tourists and Residents of Host Communities. Kesgin, M.,

Book Chapter

(2023). Experience design in the visitor industry: the interplay of engagement and memorability. Ebsco Research Pathways. Kesgin, M.,

(2023). Experiencing wellbeing and life satisfaction through gastronomy tourism. Handbook of Tourism and Quality-of-Life Research II: Enhancing the Lives of Tourists and Residents of Host Communities. Kesgin, M.,

Published Conference Proceedings

Uzumcu, T., Kesgin, M., & Schneider, J. (2023). An Analysis of Resilience Definitions for Tourism Domain. The 4th Conference on Managing Tourism Across Continents &#8211; Tourism for a better World (MTCON'23) March 15-18, 2023.

Lagiewski, R., Kesgin, M., & Perotti, V. (2023). Shared empathy: customer service experiences during periods of crisis and disasters. 2023 ICHRIE Global Conference.

Kesgin, M., Hsieh, J., Albalushi, A., Taheri, B., & Gannon, M. (2023). The Impact of Values and Social Interaction on Tourists' Souvenir Gift-Giving Intention. The 4th Conference on Managing Tourism Across Continents &#8211; Tourism for a better World (MTCON'23) March 15-18, 2023.

Invited Keynote/Presentation

Kesgin, M., Hsieh, J., Albushi, A., Taheri, B., & Gannon, M. (2023). The Impact of Values and Social Interaction on Tourists' Souvenir Gift-Giving Intention. The 4th Conference on Managing Tourism Across Continents &#8211; Tourism for a better World (MTCON'23) March 15-18, 2023.

2022 Submissions

Published Conference Proceedings

Ozgurel, G., Kesgin, M., & Avcikurt, C. (2022). Brand personality of Balikesir province as a destination: Analysis of Wikipedia contents. The 3rd Conference on Managing Tourism Across Continents &#8211; Tourism for a better World (MTCON'22).

Invited Keynote/Presentation

Kesgin, M., (2022). Current Issues in Family Tourism Market. The 4th Conference on Managing Tourism Across Continents &#8211; Tourism for a better World (MTCON'22).

Ding, L., Legg, M., Kesgin, M., & Dincer, H. (2022). Consumer adoption of green and digital transitions in off-premises food service restaurant. EuroCHRIE Conference.

Kesgin, M., Legg, M., Ding, L., & Dincer, H. (2022). Consumer adoption of green and digital transitions in off-premises food service restaurant. ICHRIE Summer Conference.

Legg, M., Kesgin, M., Ding, L., & Dincer, H. (2022). Consumer adoption of green and digital transitions in off-premises food service restaurant. APacCHRIE Conference.

Invited Article/Publication

Kesgin, M., Onal, I., Kazkondu, I., & Uysal, M. (2022). Gastro-tourism well-being: the interplays of salient and enduring determinants. International Journal of Contemporary Hospitality Management 34. 3253-3277.

Kesgin, M., Can, A., Gursoy, D., Ekinci, Y., & Aldawodi, K. (2022). Effects of religiosity and travel desire on COVID-19 vaccination intentions. Current Issues in Tourism 25. 3888-3904.

2021 Submissions

Published Conference Proceedings

Kesgin, M., (2021). Family Vacations: Effective Customer Journey Design. 3rd International Family, Youth and Child Friendly Tourism Management Congress.

Invited Keynote/Presentation

Kesgin, M., (2021). Family Vacations: Effective Customer Journey Design. 3rd International Family, Youth and Child Friendly Tourism Management Congress.

Invited Article/Publication

Yousaf, A., Mishra, A., Taheri, B., & Kesgin, M. (2021). A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms. Information &amp; Management 58. 103543.

Kesgin, M., Murthy, R., & Lagiewski, R. (2021). Profiling food festivals by type, name and descriptive content: a population level study. British Food Journal 124. 530-549.

Kesgin, M., Taheri, B., Murthy, R., Decker, J., & Gannon, M. (2021). Making Memories: A Consumer-Based Model of Authenticity Applied to Living History Sites. International Journal of Contemporary Hospitality Management 33. 3610-3635.

2020 Submissions

Invited Keynote/Presentation

Kesgin, M., (2020). Academic Mentorship and Academic Writing. Bulent Ecevit University in Zonguldak Turkey.

KESGIN, M., (2020). Ecotourism Development in the Western Black Sea Region Turkey. Ecotourism and Sustainability by The International Ecotourism Society (TIES).

Invited Article/Publication

Taheri, B., Gannon, M., & Kesgin, M. (2020). Visitors' perceived trust in sincere, authentic, and memorable heritage experiences. Service Industries Journal 40. 705-725.

Kesgin, M., Hsieh, J., & Alqusayer, A. (2020). What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Journal of Human Resources in Hospitality &amp; Tourism 19. 388-415.

2019 Submissions

Published Conference Proceedings

Zarban, A., Hsieh, J., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. 2019 ICHRIE Global Conference.

Murthy, R., & Kesgin, M. (2019). An Affordances Approach to Social Media Engagement. 2019 Annual Conference The International Hospitality Information Technology Association (iHITA) June 17, 2019.

Invited Keynote/Presentation

Murthy, R., & Kesgin, M. (2019). An Affordances Approach to Social Media Engagement. 2019 Annual Conference The International Hospitality Information Technology Association (iHITA) June 17, 2019.

Kesgin, M., Decker, J., & Wehle, B. (2019). The RIT-Genesee Country Village & Museum Partnership. meRIT Webinar.

Zerban, A., Hsieh, J., & Kesgin, M. (2019). Impact of Perceived Leadership Styles on Hotel Employees' Job Engagement. 2019 ICHRIE Global Conference.

Invited Article/Publication

Kesgin, M., & Murthy, R. (2019). Consumer engagement: the role of social currency in online reviews. Service Industries Journal 39. 609-636.

Kesgin, M., Murthy, R., & Pohland, L. (2019). Residents as destination advocates: the role of attraction familiarity on destination image. Journal of Hospitality and Tourism Insights 2. 55-74.

2018 Submissions

Published Conference Proceedings

Kesgin, M., & Pohland, L. (2018). Do Tourists Change Their International Travel Plans in Times of Terror?. 2018 TTRA Annual International Conference June 26-28, 2018.

Dobie, S., Schneider, J., Kesgin, M., & Lagiewski, R. (2018). Critical Hospitality: Metrics as a Path to Resort Resilience. International Symposium on Sustainable Systems and Technology June 25-28, 2018.

Kesgin, M., & Pohland, L. (2018). Safety and Security Concerns of Tourists: Aftermath of Terrorist Attacks in Turkey. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Zarban, A., Hsieh, J., & Kesgin, M. (2018). Impact of Perceived Leadership Styles on Hotel Employee Job Engagement. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Kesgin, M., Hsieh, J., & Alqusayer, A. (2018). What Drives Migrant Employee's Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia.. 2018 ICHRIE Global Conference July 25-27, 2018.

Murthy, R., & Kesgin, M. (2018). Online consumer engagement: The role of social currency in reviews. Society for Marketing Advances.

Invited Keynote/Presentation

Zarban, A., Hsieh, J., & Kesgin, M. (2018). Impact of Perceived Leadership Styles on Hotel Employee Job Engagement.. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Kesgin, M., & Pohland, L. (2018). Do Tourists Change Their International Travel Plans in Times of Terror?. 2018 TTRA Annual International Conference June 26-28, 2018.

Kesgin, M., Hsieh, J., & Alqusayer, A. (2018). What Drives Migrant Employee's Job Engagement? A Case of Hotel Employees in Riyadh, Saudi Arabia.. 2018 ICHRIE Global Conference July 25-27, 2018.

Pohland, L., Kesgin, M., & Lagiewski, R. (2018). Safety and Security Concerns of Tourists: Aftermath of Terrorist Attacks in Turkey. 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Murthy, R., & Kesgin, M. (2018). Online consumer engagement: The role of social currency in reviews. Society for Marketing Advances.

Invited Article/Publication

Dobie, S., Schneider, J., Kesgin, M., & Lagiewski, R. (2018). Hotels as Critical Hubs for Destination Disaster Resilience: An Analysis of Hotel Corporations' CSR Activities Supporting Disaster Relief and Resilience. Infrastructures 3. 46-65.

Pohland, L., & Kesgin, M. (2018). Pricing determinants in hotels: The case of luxury, upscale, and mid-scale price segments. Journal of Revenue and Pricing Management 17. 218&amp;#8211;230.

2017 Submissions

Published Conference Proceedings

Pohland, L., & Kesgin, M. (2017). Value-based Pricing Analysis in the Hotel Market. 22nd Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.

Khaled, A., Kesgin, M., & Hancer, M. (2017). Guest Waiting Experience at Hotels: Evidence from Saudia Arabia. 21st Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Invited Keynote/Presentation

Khaled, A., Hancer, M., & Kesgin, M. (2017). Guest Waiting Experience at Hotels: Evidence from Saudia Arabia. 21st Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Kesgin, M., & Pohland, L. (2017). Student Engagement" Developing Future Finance and Technology Leaders.. HFTP 65th Annual Convention. Hospitality Financial and Technology Professionals.

Pohland, L., & Kesgin, M. (2017). Value-Based Pricing Analysis in the Hotel Market. 22nd Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism.

Kesgin, M., & Pohland, L. (2017). Terrorism risk perceptions and international travel intentions. RIT 2017 Honors Research and Creativity Symposium.

Invited Article/Publication

Lagiewski, R., & Kesgin, M. (2017). Designing and implementing digital visitor experiences in New York State: The case of the Finger Lakes Interactive Play (FLIP) project. Journal of Destination Marketing &amp; Management 6. 118-126.

2016 Submissions

Full Length Book

(2016). Enhancing Customer Experience in the Service Industry: A Global Perspective. Kesgin, M., & Çevirgen, A.

(2016). Tourist Behaviour: An International Perspective. Kesgin, M.,

(2016). Travel & Tourism for the Curious High School & College Students: Why Study Travel & Tourism Management?. Kesgin, M., & Whitlock, C.

Book Chapter

(2016). Perceptual or Epistemic Curiosity: Cultural Motivations and Experiences of Visitors to Alanya Castle. Enhancing Customer Experience in the Service Industry: A Global Perspective. 224-253. Kesgin, M., & Çevirgen, A.

(2016). Effects of Personal and Trip Characteristics on Holiday Choice. Tourist Behaviour: An International Perspective. 84-96. Kesgin, M.,

(2016). Travel and Tourism Education: Choosing an Innovative, Creative, and Successful Career in a Global Society. Travel & Tourism for the Curious High School & College Students: Why Study Travel & Tourism Management?. Kesgin, M., & Whitlock, C.

Published Conference Proceedings

Kesgin, M., & Aljahdali, M. (2016). Online Reviews and Visitor Attractions: The Case of George Eastman Museum.. 21st Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Alqusayer, A., Kesgin, M., & Hsieh, J. (2016). An Analysis of Job Satisfaction and Motivational Factors among Hotel Employees in Riyadh, The Kingdom of Saudi Arabia. 21st Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

Invited Keynote/Presentation

Kesgin, M., (2016). A Nice Place to Live is a Nice Place to Visit: Marketing to Destination Ambassadors.. Oral presentation at the Visitor Industry Council (Visit Rochester) Meeting, June 21, 2016.

Aljahdali, M., & Kesgin, M. (2016). Online Reviews and Visitor Attractions: The Case of George Eastman Museum.. 21st Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

2014 Submissions

Published Conference Proceedings

Kesgin, M., (2014). Comparing effects of demographic and trip characteristics on holiday choice: Evidence from Alanya, Turkey. 3rd Interdisciplinary Tourism Research Conference 3-7 June 2014, Istanbul, Turkey.

Invited Keynote/Presentation

2013 Submissions

Published Conference Proceedings

Kesgin, M., (2013). Do they all seek 'fun in the sun'? An analysis of British tourists' holiday activities visiting Alanya, Turkey.. 2nd World Research Summit for Tourism and Hospitality: Crossing the Bridge.

Kesgin, M., & Cevirgen, A. (2013). Perceptual and epistemic curiosity: Tourists' cultural motivations and experiences visiting a coastal resort area. 6th International Conference on Services Management, June 23-25, 2013, The Acapulco Holiday Resort, Cyprus.

Kesgin, M., (2013). Critical incidents and memorable impressions: Holidaymakers' evaluative images of a sunshine holiday destination. 6th International Conference on Services Management, June 23-25, 2013, The Acapulco Holiday Resort, Cyprus.

Invited Keynote/Presentation

2012 Submissions

Full Length Book

(2012). Contemporary Tourist Experience: Concepts and Consequences. Kesgin, M., Bakir, A., & Wickens, E.

Book Chapter

(2012). Being away or being there? British tourists' motivations holidaying in Alanya, Turkey. Contemporary Tourist Experience: Concepts and Consequences. 113-129. Kesgin, M., Bakir, A., & Wickens, E.

2011 Submissions

Published Conference Proceedings

Kesgin, M., (2011). British Tourists' Holiday Experiences in Alanya, Turkey: A Mixed Methods Research. The Academy of Marketing Conference 2011: Marketing Field Forever, Academy of Marketing, Liverpool, UK..

Invited Keynote/Presentation

2008 Submissions

Full Length Book

(2008). Proceedings Book of the International Tourism Conference 2008 "Cultural and Event Tourism: Issues & Debates. Aktas, A., Wickens, E., Kesgin, M., Cemgiz, E., & Yenialp, E.

Book Chapter

(2008). . Proceedings Book of the International Tourism Conference 2008 "Cultural and Event Tourism: Issues & Debates. Aktas, A., Wickens, E., Kesgin, M., Cemgiz, E., & Yenialp, E.

Published Conference Proceedings

Cevirgen, A., & Kesgin, M. (2008). The Effects of Service Quality Perceptions on Visitor Satisfaction: An Empirical Study in Alanya Castle. International Tourism Conference 2008: Cultural and Events Tourism Issues and Debates.

Invited Keynote/Presentation

Kesgin, M., Cevirgen, A., & Kaya, I. (2008). The Effects of Service Quality Perceptions on Visitor Satisfaction: An Empirical Study in Alanya Castle. International Tourism Conference 2008 "Cultural and Event Tourism: Issues & Debates Novermber 5-9, 2008, Alanya, Antalya, Turkey.

2007 Submissions

Invited Article/Publication

&#xc7;evirgen, A., & Kesgin, M. (2007). Local authorities' and NGOs' perceptions of tourism development and urbanization in Alanya. Tourism : An International Interdisciplinary Journal 55. 309-322.

2006 Submissions

Full Length Book

(2006). Proceeding Book of the Turk-Kazakh International Tourism Conference 2006 : 20-26 November 2006, Alanya, Turkey : new perspectives and values in world tourism & tourism management in the future. Aktas, A., Kesgin, M., Cengiz, E., & Yenialp, E.

Book Chapter

(2006). . Proceeding Book of the Turk-Kazakh International Tourism Conference 2006 : 20-26 November 2006, Alanya, Turkey : new perspectives and values in world tourism & tourism management in the future. Introduction and Editorial.. Aktas, A., Kesgin, M., Cengiz, E., & Yenialp, E.

Published Conference Proceedings

Ehtiyar, R., & Kesgin, M. (2006). Outsourcing Tendencies in Five Star Hotels: A Comparative Study of Management Perceptions of Antalya & Canary Island. Turk-Kazakh International Tourism Conference November 20-26, 2006, Alanya, Antalya, Turkey..

Invited Keynote/Presentation