Frequently Asked Questions

Rochester Regional Health Family Medicine at RIT is a state-of-the-art family medicine practice operated by Rochester Regional Health, with convenient on-campus access for RIT faculty and staff and their families as well as people living in the community. We provide primary care, including chronic condition management and preventative services, for patients of all ages.

No. Treatment for minor illnesses (e.g. cough, cold) needing same-day care can be arranged by calling the practice at 585-922-3100. For more significant symptoms such as chest pain or difficulty breathing, call 911 or seek immediate assistance at your closest emergency room. 

Work-related injuries are not treated at the practice.

To provide you with continuity of care, we ask patients to officially change their care to our practice.  However, if you participate in an RIT health plan, you may retain your current primary care physician and still call the practice for a same-day appointment for minor health concerns.

Yes, the office space was specifically designed to ensure a user-friendly environment for deaf and hard-of-hearing people. Access services will be provided primarily through Video Remote Interpreting (VRI). The ASL video interpreters have a minimum of three years of experience and are professionally certified. VRI allows the practice to provide interpreting as needed without having to make arrangements far in advance. When needed, local interpreters may be arranged with sufficient notice.

Additionally, the VRI will provide services for bilingual and multilingual patients.

Call the practice at 585-922-3100 or NYS Relay Services at 800-421-1220. Once you are registered as a patient of the practice, you can also make appointments via the Rochester Regional Patient Portal – MyCare.

Same-day scheduling is available for minor illnesses such as a sore throat, but please call ahead.

For patients who have established care with our practice, call the practice at 585-922-3100 and you will reach the answering service and be connected with the provider on call.

The practice is located in Louise Slaughter Hall. The mailing address is 181 Lomb Memorial Drive, Suite 78-A670, Rochester, New York 14623. Please park in Lot T in spots designated for the practice.

Rochester Regional Health is committed to protecting your medical information and follows all Health Insurance Portability and Accountability Act (HIPAA) regulations.

No, it is considered safest for you to obtain your allergy shots from your allergist, rather than from a primary care practice.

Flu shots are available at the practice and are billed according to the terms of your insurance plan.  Call your insurer directly for more information.

You will need your insurance card and a government-issued form of identification such as a driver’s license or passport. If you are not insured, please ask at the office about payment arrangements and financial assistance. 

Yes, the Rochester Regional financial services department will work with you on your options for payment.

Yes. You should inform your supervisor whenever you leave your worksite for any purpose. You should let your supervisor know you are leaving to seek medical care, but you are under no obligation to disclose the reason.

RIT employees should report time as Sick/Personal. Further information on the usage of Sick/Personal time can be found on the Sick Leave Summary page of the RIT Human Resources website.

For questions about recording your time or other employment-related matters, contact your HR Services Manager (HRSM). For questions about RIT’s health care plan, contact your benefits representative in the Human Resources department. 

No, if you are injured on the job, please see the Workers’ Compensation information on the RIT Human Resources website for the proper procedures to follow.

Yes, the practice will take any health insurance for which Rochester Regional Health is a participating provider. Call the office for more information.

There are two forms required to enroll as a new patient and to arrange to transfer your records from your current PCP:

Authorization for release of health information
Primary Care Provider (PCP) change form

If you participate in one of RIT’s employee health plans, you will need to notify Excellus BlueCross BlueShield at 877-253-4797 that you are changing your PCP.
 

No. You are free to make your own decisions about your medical care.

Yes. The student health fee provides students with access to the programs and services offered through the Student Health Center, Student Counseling and Psychological Services, and Student Wellness.

Students not covered as a dependent under an RIT health plan use the Student Health Center, Student Counseling and Psychological Services, and Student Wellness for their physical and mental health care needs. Students who are dependents of an RIT faculty or staff member and are insured under RIT’s healthcare plan for employees can use the practice as your primary care physician and would be charged the reduced copay.

No, the Student Health Center does not provide healthcare to employees or members of the community.

No. Students have access to after-hours phone consultation services or can choose to use a local Urgent Care Center that accepts their health insurance plan when the Student Health Center is closed.

If you are a dependent of an RIT faculty or staff member and are insured by RIT’s healthcare plan for employees, you can use the practice as you would your current primary care physician and would be charged the reduced copay.