CTL Support Changes
CTL has a single point of contact for all your classroom, academic technology, and media services support needs:
Previously, there was separate contact information for Classroom Support, Academic Technology Support, and Media Services Support. Now you can get help for all your teaching and learning, and academic technology needs at a single email address and phone number.
Contact Information, Hours of Service, Live Chat, and 24/7 myCourses support information is available at: rit.edu/teaching/contact.
Academic Technology Support Help documentation is now available in the RIT Service Center's self-service knowledge base available at: help.rit.edu.
Here's how to find CTL training and support resources in the new location:
- In a browser, access the CTL Knowledge Base
and log in with your RIT account.
- Use the search box at the top of the page to find resources by keywords.
- Use the Categories in the left side navigation to find resources by topic area.