Crucial Conversations: An Overview
How effective are you at those difficult conversations?

A Crucial Conversation is a discussion between two or more people where one, stakes are high, two, opinions vary, and three, emotions run strong and the outcome greatly impacts the lives of those involved. While instinct may tell you to avoid these situations at all cost, the better response would be to face them head on and handle them well. In this webinar we will discuss:

- An Overview of the Best-Selling Book and top leadership training courses: Crucial Conversations.
- Your role in a difficult conversation; a sample from the training.
- Tips you can use today to increase your effectiveness with difficult conversations.