NexGen Employee Assistance Program (EAP) Summary

All regular full-time and part-time employees, their spouse/partner and eligible children are also covered by the Employee Assistance Plan (EAP). 

The eligibility rules for children are as follows:

• The child of the employee or the employee’s spouse who is under age 26.
• The child of the employee’s domestic partner who is under age 26.
• The foster child (under age 18) of the employee, defined as an individual who is placed with the employee by an authorized placement agency or by judgment decree, or other court order.
• Any other child who is under age 26, and
  • for whom the employee is the legal guardian or custodian, and
  • who resides in the employee’s home, and
  • who is claimed as a tax dependent on the employee’s federal income tax return.

To access the NexGen EAP’s website:

• Go to the NexGen EAP website
• Enter the Company ID: 10924
• Complete the registration
• Choose your own User Name and Password - they should be different than any RIT User Name and Password

Or, download the NexGen EAP app in your preferred mobile app store:

NexGen EAP provides barrier-free access to mental health professionals and life coaches via phone, video, web, text, and chat. Either connect with one of our Life Service Navigators for assistance or effortlessly schedule an appointment on your own through the NexGen EAP web portal and mobile app.

Get up to 6 sessions of support, per issue, per year, for any wellness need from stress to anxiety, meditation, career development, relationships, and much more.

Half-hour legal consultations can be used for issues such as divorce, custody disputes, and wills. Discounted legal fees are also available if a longer consultation is required.

90-minute financial consultations can provide assistance with topics such as debt management, credit issues, and budgeting. ID Theft resources are also available.

NexGen EAP can assist you with finding a pediatrician, babysitter/day care, camps, sports lessons, music lessons, college applications, and financial aid.

Eldercare resources include help with housing options, assisted living facilities, Medicare, doctors, financial planning, and transportation.

Our Health Advocates are available to provide benefits information and assistance in navigating your health plan. They can also assist with healthcare claims and appeals management, billing assistance, prescription information and costs, and healthcare provider research.

Your comprehensive, personalized Wellness Program encompasses all areas of well-being from nutrition, dietary advice, and fitness to relaxation and restoration. Submit a wellness request, schedule a call with a Wellness Coach, or receive individualized wellness tools and resources.

The Virtual Concierge Service features dedicated Personal Assistants available to provide you with research, referrals, or information on just about any topic including travel information, event planning, relocation, entertainment, and more.

To support you in building mental resilience, cognitive skills, and emotional management tools to navigate today’s challenging world, our Mindfulness Training includes masterclasses on mental wellness/mindfulness and a video content library full of educational videos and exercises for the mind.

Download the NexGen EAP app and select "Virtual Mental Health" from the menu. Using assessments and our proprietary Life Event Technology, our easy-to-use mobile app will connect you to thousands of wellness resources including podcasts, articles, assessments, videos, activities, and so much more.

The Virtual Mental Health benefit features custom-built Solutions Paths guided by AI-driven technology to provide you with mental health and personal development resources based on your individual needs and goals.

Access your Total Well-being Program via the NexGen EAP app or the online web portal. Effortlessly schedule an appointment with a counselor or coach, and get connected to the full suite of your Virtual Life Services right from your computer or phone. You can also submit requests directly to your Personal Assistant, access exclusive entertainment discounts, live chat, and start a financial or legal request.