Frequently Asked Questions

E-mail starfish@rit.edu with any questions.

If you are a staff member and are taking classes the system is configured to select your staff email.
If you are a student the system will use your @rit.edu email address.

The Starfish system is set to Eastern Standard Time. It is important to adjust your time zone if you are on a global campus. You can easily adjust this in the profile settings in Starfish.

The My Success Network page lists the people who are available to assist you: your instructors, faculty advisors, academic advisors, and support advisors.

In order to reschedule a meeting, first cancel your upcoming meeting; then follow the steps to schedule a new appointment.

At RIT, the photos used for ID cards are synced to your Starfish account. You can upload a photo to the RIT ID Card website.

If you missed your appointment, follow the steps listed here to schedule a new appointment.

I am trying to use Starfish but it does not seem to be working. Who should I contact?

I have multiple RIT email addresses. Which one does Starfish use in the system communications?

What time zone is Starfish set to?

Where can I find my advisor(s) and instructors in the system?

How do I reschedule an upcoming meeting?

I am on a global campus, how do I upload a photo for my Starfish profile?

I missed my appointment, how do I reschedule?