Faculty Scholarship 2010
Department of Service Systems
To view listing from a different department, select department name from the right.John-Paul Hatala
Assistant Professor
Department of Service Systems
College of Engineering Technology
2010 Submissions
Formal Presentation
Hatala, John-Paul. “Linking Social Capital to Student Success”. Association of Career and Technical Educators. Las Vegas, NV. 12 Mar. 2010. Presentation.
Hatala, John-Paul. “Strategic Job Search Management”. Ontario Association of Youth Employment Counselors. Collingwood, Ontario. 23 Oct. 2010. Presentation.
Bonalyn J. Nelsen
Associate Professor
Department of Service Systems
College of Engineering Technology
2010 Submissions
Formal Presentation
Nelsen, Bonalyn J. and Jon Horne. “The New Service Science: Opportunities for Hospitality Management Education.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.
Nelsen, Bonalyn J. “We’re Okay…Really! How Courtesy Stigmas Damage Destination Image in the Absence of Tourism Crises.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.
Published Book
Nelsen, Bonalyn J. The Cultural and Social Challenges of Technical Service Work: Observations from the Field of Automotive Repair. Stuttgart: Lambert Academic Publishing, 2010. Print.
Published Article
Nelsen, Bonalyn J. “Speeding Toward Trouble: Jay Peak Resort vs. North Troy, VT.” The Journal of Case Incident, (2010): n.p. Print.
Nelsen, Bonalyn J. and Patricia Walker. “Measuring and Managing Employee Turnover at Tastee Max Restaurants.” The Journal of Case Incidents, 3.1 (2010): n.p. Print. " «
Editor (book or journal)
Business Case Journal, published by the Society for Case Research. 2010. Print.