Faculty and Staff

Avaya Cloud Office by RingCentral provides telephone services for RIT faculty and staff.

The university has moved to a computer-based phone system model. The computer based phone system provides a user-friendly experience in one seamless view. Your computer based phone system may be accessed any time, any place. Other features include:

• Calling
• Transferring
• Conferencing
• Voicemail (with voicemail to email)
• No need to remember a voicemail password, single-sign on and duo
• Auto synced contacts with all RIT departments (no need to look elsewhere for phone numbers)
• Faxing

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In compliance with the RAY BAUMS Act, your current location is required to make calls from your computer-based phone. Learn More >

Each desk phone has an emergency location associated with it. For safety and security purposes, all RIT desk phone moves must be requested through the RIT Service Center. 

Did you know you can fax right through your Avaya Cloud Office computer phone?

• Help Article
• Video Tutorial

On-campus Xerox printers still have faxing capabilities.  No need to dial 9 when sending a fax using a physical fax machine. Learn more by visiting Managed Print Services.

Employees with an active RIT 475 phone number are eligible to receive an RIT owned headset. For more information please contact your phone coordinator.

Learn more about Jabra headsets by visiting the collection of knowledge articles.

​​​​​Requests for desk phones will be evaluated on a case by case basis based on need and availability.  

Employees and/or departments who may qualify for a desk phone include:

• Employees who work 100% on campus.
• Employees who work in reception areas where several employees staff the area in shifts. (For example: student financial services or health center)
• Break areas for employees who do not have access to a RIT authenticated device (computer or tablet).

Training Videos

• Getting started with your Avaya Cloud Office desk phone.
• Dialing Instructions 
• Making an Outgoing Call With a J-Series Phone
• Answering an Incoming Call With a J-Series Phone
• Using Hold to Manage Incoming Calls
• Applying Transfer Options to Manage Call Traffic
• Adding Another Party for a Conference Call
• Reviewing Your Call History Options
• Accessing Your Voicemail Messages
• Using Your Contacts Directory to Make Calls
• Adding a New Contact to Your Personal Directory