Mark Herzog

Professor of Practice

Health Systems Management

College of Health Sciences and Technology

mphihst@rit.edu

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Mark Herzog

Professor of Practice

Health Systems Management

College of Health Sciences and Technology

Education

BA, St. Lawrence University; MHSA, University of Michigan, Ann Arbor

Bio

Mark Herzog FACHE, MHSA

Mr. Herzog is an accomplished hospital CEO and a teacher, mentor, thought leader and speaker who led several hospital organizations to national recognition for innovation, transformation and culture shaping. He has presented at the American College of Healthcare Executives, American Hospital Association, Catholic Health Association and the National Center for Healthcare Leadership and as a panelist for CAHME, AUPHA Becker’s and HealthLeaders. He served for 5 years on the American Hospital Association Regional Policy Board 5, and on its Healthcare Reform National Advisory Group from 2017-2018. He integrated teaching and mentoring in his career as part of a lifelong learning commitment.

Mark retired from Holy Family Memorial in Manitowoc WI in 2018. His “career 2.0” focuses on healthcare management education, professional development, mentoring and consulting. A member of the Michigan chapter of ACHE Program Committee, he continues serving regional leaders. Nationally Mark is ACHE Choice and Cluster faculty for “Leading Complex Change: Emotional Awareness, Intentionality and Agility”. He mentors and lectures for several top healthcare management programs, and he enjoys roles with CAHME’s Mentorship Circle Committee and AUPHA’s Practitioner Scholar community.

He holds faculty appointments with the University of Michigan Health Management and Policy Program where he served as its Executive in Residence from 2018-2021, and with the Rochester Institute of Technology Masters in Health Systems Management Program, where he currently serves as Professor of Practice.

He holds a MHSA from the University of Michigan, Ann Arbor and is a Fellow in the American College of Healthcare Executives. He holds a bachelors degree from St. Lawrence University in Canton NY.

Contact:

Mark.Herzog@rit.edu

Mobile 920-323-0682

Currently Teaching

HLTH-736

Health Care Operations: Building High Reliability Systems

3 Credits

The challenges and complexities of the current health care environment require a skilled operations leader that will engage high performing teams, develop highly reliable processes, effectively manage expenses, and succeed in achieving desired outcomes in an increasingly competitive market. The increased focus on population health, payment reform pressure, the emergence of risk and value based payment models will challenge traditional healthcare organizations and require leadership focused on change management and performance improvement. The purpose of this course is to provide students the opportunity to analyze the health care organization using both qualitative and quantitative principles of operations management. It provides an integrated system and a set of contemporary operations improvement tools that can be used to make significant gains in any organization. This course is designed to provide the student with an overview of the field, and the ability to use some of the most commonly deployed operations tools and processes.

HLTH-746

Leading Health Systems II

3 Credits

This is the second of three courses in the MHSA program that require students to be on campus. These “immersion” courses will be scheduled over a long weekend and will entail full days on campuses well as pre- and post-course work completed online. The concept is to immerse students in a series of experiences to support their development as high function managers and leaders within the health care industry. This course builds on the first Leading Health Care Systems course and provides a in-depth examination of advanced management and leadership knowledge, skills and values required of contemporary leaders within health care systems.