Mr. Karthik Namasivayam from RIT gave lecture on the topic "Technology and Future of Hospitality" to RIT Croatia's industry partners and Alumni

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A lecture organized especially for RIT Croatia hospitality industry partners was held by Mr. Karthik Namasivayam on Monday, May 21st, at RIT Croatia Dubrovnik campus. Around 20 industry partners and Alumni attended Mr. Namasivayam's lecture on the topic "Technology and Future of Hospitality".

Taking reference to the Fourth Industrial Revolution, the presentation covered the latest trends in technology and its application to the hospitality industry. The lecture included Artificial Intelligence, Internet of Things, Sensors and Data Analytics, Robotics and Intelligent Automation, 3 D Printing, Platform technologies, Liquid Workforce and their potential impacts on Customer Experience. Based on this, Mr. Namasivayam discussed trends and potential directions for the evolution of the hospitality industry especially with reference to the customer experience.

About the guest lecturer:

Karthik Namasivayam, Ph.D. is Chair of the HTM Department at Rochester Institute of Technology. He has over 30 years of experience straddling industry and academia in consulting and organizational design. He has lived and worked on three continents as Operations Manager, Project Consultant, Entrepreneur, Educator, and Education Administrator. Previously he served as the Associate Dean of Undergraduate Programs at Ecole Hoteliere de Lausanne, Switzerland. Dr. Namasivayam is a member of the International Council on Hotel, Restaurant and Institutional Education and Academy of Management. His current interests include the intersection of technology and hospitality, technology driven organizational design and strategy, and hospitality pedagogy. He welcomes conversations about technology and its strategic impact on organizations of the future.