Computer & Device Support
Computer and Device Support
Computer and device support is provided in a wide variety of ways across campus, depending on the area in which you work.
Faculty/Staff
RIT-owned computers for faculty and staff are provided by a number of different groups on campus. If you are unsure where to start with getting support for your computer or device, feel free to contact the RIT Service Center for guidance.
Students
The Tech Center is available to assist students with issues related to their personal devices
Personal Devices
The RIT Service Center is available to help faculty, staff and students with connecting personal devices to RIT Resources. The RSC does not provide hardware or software support for personal computers of faculty and staff.
If you are unsure where to start with getting support for your computer or device, feel free to contact the RIT Service Center for guidance.
Student Tech Center
To schedule an appointment with the ITS Tech Center, we require a valid support ticket. You can open one or contact the RIT Service Center via phone at 585-475-5000. Once a ticket has been created you can schedule an appointment by filling in the "Schedule an appointment" option and choosing a time. Our offices are located in the first floor computer lab of Douglass Sprague Perry Hall, to the left of the elevator. Instructions for how to check in are posted on the whiteboard on the far side of the lab, where one of our technicians will meet you.
Software for Personal Computers
Faculty, staff, and students can access a variety of software through specially negotiated licenses. These licenses cover both free and paid options with the ability for students and authorized employees to review, order, and manage IT subscriptions and services through web-based offering sites. In some cases, software is centrally implemented and managed for specific departments.