Username: kccned
Company Information
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Company Name: SignNexus
Website: https://www.signnexus.com/

Job Information
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Job Title: Administrative Assistant [REMOTE]
Job Type: Permanent
Job Description:
Professional sign language interpreting agency serving the greater NYC
Metropolitan region an organized and highly motivated Administrative
Assistant to join our expanding team.

The right applicant will be efficient with managing multiple priorities and
excellent with keeping things on deadline. We are looking for a problem
solver who is resourceful, communicative, and able to leverage the managers'
time by completing tasks independently with strong attention to detail.

This is a remote position with set daytime hours:
Monday - Friday from 9:00am - 5:30pm ET
This position will begin as part time (10am - 2pm ET) and is intended to
transition to full time once training is completed (within 4 weeks or less).
We are seeking candidates who have interest and availability to become
full-time employees within a month.

Primary responsibilities include:
• Handling a broad range of administrative office duties that include
paperwork, filing, scheduling meetings, and day to day operational
activities.
• Reading, researching, and routing correspondence as appropriate;
reviewing emails, letters, and documents.
• Sending emails on behalf of the Management and Interpreter Coordinator
Teams as needed
• Collecting, organizing, and analyzing information upon request.
• Following up reliably and completing communications.
• Leading new customers through the onboarding process.
• Forming strong relationships with ongoing customers and consumers, and
understanding their specific needs
• Maintaining a current database of customer accounts with updated
documents
• Establishing customer confidence and protecting company operations by
keeping information confidential
• Offering customer support and resources as needed
• Responding to phone calls and emails quickly and efficiently
• Developing strong working relationships with contract providers
• Outreach to the communities we serve
• Keeping contractor personnel files up to date
• Helping to keep agency registrations, accounts, and certifications up to
date
• Become familiar with SignNexus Policies and Procedures and implement them
in daily tasks
• Various duties and projects in support of the Management and Interpreter
Coordinator teams

SignNexus Administrative Assistant will help ensure staff working in various
departments are supported, clients and contractors are set up for success,
and agency files are always up-to-date. This is a key position on a small but
busy team!
The right candidate will be extremely organized, as they will be required to
follow specific workflow processes (such as spreadsheets and step-by-step
instructions) that require meticulous attention to detail. Attention to
detail is a MUST in this role. We are seeking a self-starter who looks to
answer their own questions and proactively finds solutions.

Our company is highly focused on delivering an extraordinary Customer Service
experience! Preferred applicants will have a background working in a
customer-facing position, and will demonstrate a true passion for engaging
with customers and staff in a friendly, positive way.



Requirements:
Qualifications:
• Bachelor's Degree [or] High school degree / GED + 3 - 5 years of relevant
work history
• At least 3 years professional administrative experience with references
• Strong technical capabilities, with the willingness and ability to
quickly learn new software or online systems
• Proficiency with Google Drive software suite, especially Sheets and Docs
• Working knowledge of Zoom, WebEx, Microsoft Teams, and other popular
video conferencing platforms
• Ability to operate independently with minimal supervision
• Great time management and self-motivation
• Ability to develop consistent and reliable processes
• Exceptionally strong multi-tasking and prioritizing abilities
• Excellent interpersonal communication skills
• Appreciates a challenge

Preferred:
• Basic understanding of the Americans with Disabilities Act
• Familiarity with Deaf communication modalities and the use of technology
/ assistive equipment to facilitate communication access
• Background working within the Deaf community, either professionally or as
a community ally
•Previous experience as an interpreter, with an interpreting agency, or
working in disability access
Experience working within scheduling systems and customer relationship
management software is a definite plus. A curiosity to dive in and learn new
things is required!

Chosen applicant will be provided extensive remote one-to-one training via
Zoom. Once the employee can work autonomously, they may begin ramping up
their schedule to full time hours.

Pay rate begins at $18 per hour. This can be negotiable, dependent on
applicants’ previous experience; specifically years of professional
experience with office administration and clerical support.

SignNexus offers a competitive benefits package that includes Paid Time Off,
Healthcare Reimbursement Account for eligible employees, and a Savings
Incentive Match Plan for Employees (SIMPLE IRA) contribution option. We also
provide professional development opportunities and wellness workshops for
employees.



Links to External Job Postings:
Title: Administrative Assistant
URL: https://forms.monday.com/forms/0e13b5223ed2c71bb10f6b804c9fc346?r=use1


Resume Information
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Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Business, Interpreting

Application Information
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Apply online at:: https://forms.monday.com/forms/0e13b5223ed2c71bb10f6b804c9fc346?r=use1