POSITION TITLE: Clerical Assistant REPORTS TO: Administrator

DEPARTMENT: Administration SALARY: Non-Exempt

GENERAL SCOPE:

Assist Administrator with day to day operations. The primary purpose of this position is to perform clerical assistant level duties related to the Administrator in meeting the administrative needs of regulations for the Jewish Home of Rochester as directed.

QUALIFICATIONS/SPECIFICATIONS/EDUCATION:

- High School Diploma required
- Strong attention to detail
- Good organization skills
- Excellent communication skills
- High comfort level with computer use
- Very high proficiency in excel and other Microsoft office applications

ESSENTIAL FUNCTIONS:

- Collect and organize data from various internal departments and sources, with high attention to detail
- Report information to various regulatory agencies on a scheduled basis through web based portals
- Compile Excel spreadsheets with statistical information
- Create communication templates using Microsoft Word
- Schedule and coordinate meetings
- Assist Human Resources and other departments such as Nursing, Social Work, and Finance as needed with various duties.

CORE/BASIC BEHAVIORS:

Culture and Team
• Demonstrate respectful, open and honest communication.
• Be on time for work and meetings.
• Respond to requests in a timely manner.
• Recognize each other’s accomplishments and share successes.

Operational Strength
• Adapt to changes in the workplace.
• Identify and communicate quality or process improvements.
• Maintain safety for everyone at all times.
Lead by Example
• Follow established policies and procedures.
• Speak respectfully and positively about residents, families, employees, and JSL.
• Look for and act on opportunities to assist others (in and out of a department).

Products, Knowledge, and Expertise
• Recognize when you lack the necessary skill and seek advice and/or assistance.
• Share your knowledge and skills.

Customer Service
• Listen to and initiate appropriate action on requests, feedback, and concerns.
• Look for and act on opportunities to go above and beyond for residents and families.
• Be respectful, compassionate, and friendly when interacting with residents and families.
• Smile, say “hello”, make eye contact, and greet people by name in a friendly manner.
• If you’re unsure if someone needs help, ask and take appropriate action if they do.

EXPERIENCE: Excellent organizational skills with the ability to prioritize and adapt to changing situations on a daily basis. Ability to self-motivate, work independently and within a team. Requires great attention to detail.

RELATION TO OTHER POSITIONS: Daily contact with and ability to interact courteously and tactfully with staff, residents, family members, vendors and outside agencies.

PHYSICAL AND MENTAL DEMANDS: Sits 50-75% of the day. May be required to lift (and/or move) 10-30 pounds. Most frequently lifts 10-15 pounds. Occasional walking, stooping, squatting and bending. Repetitive hand/wrist movement. Subject to frequent interruptions. Long periods of sitting using a computer terminal. Periods of sustained concentration. Physical work intensity level 2.

WORK ENVIRONMENT: Works in well-lighted, ventilated office area, as well as throughout the building.

ADVERSE WORKING CONDITIONS: May be exposed to infections, disease and disagreeable odors. May be subject to hostile and emotionally upset residents, family members and employees.

VARIABLES: May be asked to work beyond normal working hours or asked to adjust schedule to accommodate projects.

This description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position scope.

Jewish Senior Life is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, sexual identity, gender identity or expression, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.