This course introduces the fundamental hardware concepts of Windows-based computers. The skills required to install, upgrade and maintain computers are presented. The course provides students with methodologies and hands-on activities related to the configuration, diagnosis, repair, upgrade, and preventive maintenance of computer hardware, input/output devices and data communications. Topics include the basic functions and use of test equipment, logical troubleshooting of internal system conflicts and faulty peripherals, and electrical safety.

This course exposes students to the use of Linux and Mac systems for personal and professional purposes. Students will become acquainted with both the graphical interface and command line across various Linux distros. Students will learn basic Linux administration, Linux life cycles, basic network configuration, scripting, and navigation from a terminal window. Students will develop experience in management of their user environment, files, and directory structure. Students are also exposed to administering some common aspects of the operating environments such as groups, users, privileges, and process management.

This course continues the concepts of computer networking with an emphasis on the networking client/server model. Various networking operating systems (NOS) will be examined as well as both peer-to-peer and client/server network applications. NOS hardware and software security tools are investigated and students learn how to install, configure, update/maintain and troubleshoot both the client/server hardware devices as well as the appropriate security tools.

This course focuses on key information and proficiencies needed to support users, including troubleshooting, problem solving, successful communication, determining a client's needs, and using appropriate people skills.