Instruction is tailored to maximize each individual students' success. Defining success and establishing goals to achieve it involves collaboration. Together the instructor and student review assessment information and decide on the most appropriate instructional focus. This focus may be narrow or may extend across the range of phonologic, semantic, syntactic, and pragmatic/social aspects of communication competence and confidence in academic, social, and career contexts. Instructional decisions should be monitored and reviewed on an ongoing basis, especially as they relate to student motivation.

We offer individual and group activities to:

• provide learning experiences in articulation, voice, pronunciation, vocabulary usage, spoken English grammar, discourse organization, conversational rules and strategies, listening and speechreading, public speaking, group discussion techniques, interpersonal and intercultural communication, and job interviewing
• self-analyze mock job interview performance, conversational interactions, and formal presentations
• foster development of major-specific communication skills important for academic and career success
• confidently converse on the phone via voice, Video Relay Service, Captioned Telephone Service, or mobile applications
• effectively and professionally use digital communications (e-mail, text, social media)
• develop soft skills, including problem solving, recognizing and responding to cultural variations in communication, working effectively in diverse groups, and self-advocacy

In addition, students can pursue more extensive opportunities through credit-bearing courses offered through the Communication Studies and Services Department.