| Job Description |
CUSTOMER SERVICE: The Testing specialist will be the primary point of contact and support provider for exam candidates and will support the Testing Coordinator and Local Test Administrators (LTAs) during the registration, scheduling, and administering process. This requires excellent written communication and interpersonal communication (“soft”) skills. The Testing Specialist will:
● Responds to phone and email inquiries from candidates and test administrators in a timely manner.
● Communicates with vendors and test administrators regarding candidate information and to ensure the proper administration of exams.
● Provide support to candidates throughout the exam process.
● Upload weekly eligible candidate lists to testing vendors.
ADMINISTRATIVE RESPONSIBILITIES: The Testing Specialist will have daily operational and administrative duties to:
● Analyze and reconcile information, post information as needed. Identify and recommend policies and procedures, as needed, to maximize efficiency, quality, and consistency within CASLI operations.
● Maintain and update website materials and pages related to exam processes, ensuring accuracy and is current.
● Process exam request and verify candidate’s eligibility prior to assigning exams.
● Coordinate and collaborate with other RID departments (e.g. certification, accounting, member services, etc.) as needed.
● Update candidate testing process cycle expiration dates and perform manual data entry as necessary.
● Extract and analyze database reports and support Testing Coordinator with monthly reconciliation for exam payment, rater payment, and LTA payment.
Other Duties:
● Assist in arranging volunteer meetings, including logistics, preparation of meeting materials, etc.
● Recommend and make changes to operational procedure as needed to maximize quality and efficiency.
● Consistently employ measures to keep exam content and candidate identities confidential and secure.
● Other duties as assigned
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| Requirements |
● Bachelor degree or higher
● Advanced to native ASL and strong written English Skill
● Administrative support, customer service, and data entry experience is a plus
● Proficient interpersonal and communication skills
● Capable of working in a team-based environment
● Demonstrates ability to be flexible and has proficient time management skills
● Capable of taking directions, prioritizing tasks, and meeting strict deadlines
● Demonstrates ability to think critically and apply effective problem solving skills
● Proficient in Microsoft Office and Google application products
● Database experience is a plus
● Capable of interacting effectively and employing sensitivity, tact, and diplomacy with staff members of the Board of Directors, Board of Managers, committee(s), stakeholders, volunteers, candidates, and visitors
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