Company Information
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Company Name: Center for Assessment of Sign Language Interpretation
Website: https://www.casli.org/2022/05/13/casli-testing-manager-position/

Job Information
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Job Title: CASLI Testing Manager
Job Type: Permanent
Job Description:
SUMMARY: The Center for the Assessment of Sign Language Interpretation
(CASLI) oversees administration of CASLI’s examination through CASLI Exam
System, a testing platform that is used by CASI’s network of LTA (Local
Testing Administrators) and our contracted test delivery vendor that
administer CASLI’s exams nationwide.  CASLI is seeking Testing Manager to
provide support with managing the national LTA network, and to support
CASLI’s operations by providing administrative and operational support to
Local Test Administers (LTAs), to exam candidates, to the Testing Director,
and to the CASLI Managing Board. The Testing Manager must have experience
working independently as a highly organized, flexible (e.g., available on
some weekends) “self-starter”, with excellent time management skills, and
ability to prioritize tasks to the needs of the job and meet strict
deadlines. The Testing Manager either should have – or be able to quickly
learn – a good understanding of the roles and duties of an LTA, be able to
recruit, train, and provide support for LTAs and be able to act as liaison
between LTAs and the testing platform, and be able to address candidate, test
site or test administration issues as they arise. The Testing Manager will
also have oversight of the technical aspect of CASLI Exam System and work
with the developers of our platform.  Additionally, the Testing Manager will
support the Testing Director with planning and coordinating logistics for
special projects as part of the testing development process.

DUTIES AND RESPONSIBILITIES
CUSTOMER SERVICE: The Testing Manager supervises the testing specialist who
is the frontline customer service provider for general inquiries. For higher
level inquiries, the Testing Manager is the primary point of contact and
support provider for Local Test Administrators (LTAs) and contracted vendors
to support the proper administration of exams and provide troubleshooting
support. This requires excellent written communication and interpersonal
communication (“soft”) skills. The Testing Manager will:
Respond to email and phone inquiries from candidates, LTAs, and testing
vendors in a timely manner. Provides support to LTAs and others throughout
the exam process.
Recruit new LTA sites to expand CASLI’s network of LTAs and ensure all
documentations are received as part of the onboarding process.
Train and support LTAs and contracted vendor(s) for consistent administration
of the CASLI’s Knowledge and Performance Exams nationwide. Address and
troubleshoot any exam inconsistencies as they arise and after reports are
received.
Maintain and update the LTA manual and ensure all LTA are trained to
administer CASLI exams.
Resolve any LTA and candidate issues at test sites or with test delivery
platform, as they arise

ADMINISTRATIVE RESPONSIBILITIES: The Testing Manager will have daily
operational and administrative duties to:
Use the customer relations management database (CRM) to add (or refund)
payments, input exam prerequisites, and reconcile/process payments for raters
and LTAs.
Upload weekly eligible candidates lists and send official exam results to
RID’s certification department.
Recommend policies and procedures, as needed, to maximize efficiency,
quality, and consistency within CASLI operations.
Process and upload exam results, including manual data entry when necessary.
Oversee reconciliation of monthly reports with invoices received (LTA sites,
raters, etc.) and other reconciliation as needed.
Extract and analyze database reports as requested.

POLICY OVERSIGHT AND SUPPORT:
Assess testing complaints, appeals, and issues with test administrators or
test sites and take steps to resolve any issues that arise.
Monitor and support with appeals and testing accommodations requests process
in conjunction with the Director of Testing.
Intake, review, investigate and respond to exam appeals from candidates in
accordance to appeals policies
Investigate, resolve and respond to appeals made on the basis of test-site or
technical issues

OTHER DUTIES: The Testing manager will also have other duties critical to the
operations of CASLI as assigned, such as:
Maintain and update CASLI website and social media ensuring accuracy and
information are current.
In collaboration with the Director of Testing, have some oversight and
provide support with exam development, maintenance, and administration
projects.
Assist in arranging meetings, including logistics, preparation of meeting
materials, etc., as needed.
Employ measures to keep test materials and candidate identities confidential
and secure.
Any other tasks as assigned.



Requirements:
Required:
Bachelor degree or higher
Four years of related experience (e.g. in testing, administrative support and
customer service, project coordination/management, etc.)
Technical proficiency across a wide array of software, applications,
operating systems, etc.
Experience with or ability to quickly learn database programs, WordPress,
video editing, web-based applications, video conferencing software, including
MS Office and Google Products, etc.
Proven diplomacy skills and commitment to customer service
Excellent attention to detail, accuracy, and independent decision-making
Ability to prioritize tasks and meet strict deadlines
Strong interpersonal and communication skills
Ability work in a team-based environment
Demonstrated administrative and management skills
Excellent organizational skills with attention to detail, accuracy and
confidentiality
Experience with or ability to demonstrate a deep understanding of issues of
equity in the workplace and/or the interpreting field, implicit bias,
systemic racism, etc.
Native or near-native ASL and written English fluency

Preferred:
Master’s degree in a related field (psychometrics, business management,
project management, assessment, etc.)
Six years or more of experience in administrative support/customer service,
project management or project coordination.
Data entry or experience working with a CRM database.




Resume Information
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Applicants should submit the following:: Resume, Cover Letter, Other
Other: References
Majors Desired:: Business, Liberal Arts
Degree levels accepted:: Bachelor, Graduate

Application Information
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Email application materials to:: careers@casli.org
Additional Instructions:
Please send: Cover letter, Resume, and References.
Enter "Testing Manager" in subject of email