Company Information
-------------------
Company Name: WHOLE ME, Inc.
Website: https://www.wholemeinc.com/

Job Information
---------------
Job Title: Staff Interpreter and Scheduling Assistant
Job Type: Part-time
Start Date: ASAP
Job Description:
WHOLE ME, Inc., a non-profit leader in the provision of sign language
interpreting services, is seeking a part-time experienced and highly
motivated Staff Interpreter and Scheduler to provide the highest quality
interpretation services for Deaf staff and community consumers in Central New
York.
The responsibilities of this position include, but are not limited to,
interpreting assignments in house and in the community as needed, working
with other members of the department in scheduling service appointments,
updating the calendars for Sign Language Interpreters, maintaining accurate
detailed records and completing interpreting administrative tasks as needed.
Candidate will be expected to work in our location when not in the field
interpreting.
Candidates must be fluent in American Sign Language and English and
consistently exhibit excellent internal and external customer service.
Schedule will be Monday – Friday with flexible, but pre-determined, hours.
4-5 hours per day.  On Call evenings/weekends will be required in a 5-week
rotation.                               This is a part time position.
Benefits include: Paid Time Off and 401(k)
Compensation based upon experience and certification.
Essential Duties and Responsibilities:
•	Effectively interpret between ASL and spoken English
•	Adhere to WHOLE ME, Inc.’s policies and procedures, and the NAD-RID
Code of Professional Conduct
•	Provide excellent customer service while maintaining a respectful and
professional attitude with customers and colleagues; Ability to process
incoming telephone calls and receive visitors while maintaining a friendly
professional demeanor.
•	Exhibit the ability to meet performance and customer service expectations
with minimal supervision
•	Enhance interpreting skills through continuing education and training
•	Maintain, as applicable, compliance with any national, state, or local
licensing and/or certification requirements
•	Maintain a flexible work schedule to meet the various interpreting needs
in the community setting
•	Possess the ability to work effectively in a fast paced, dynamic
environment in a variety of settings and locations
•	Effectively represent the WHOLE ME, Inc. when interacting with customers
in the field
•	Be prompt and prepared for each interpreting engagement
•	Possess the ability to be flexible with assignment changes
•	Ability to use technology for accurate reporting for billing and
scheduling
•	Demonstrate a willingness and ability to complete additional and other
duties as assigned
Candidate must possess superior skills in the following areas:
•	Confidentiality: Ability to maintain the highest level of
confidentiality.
•	Organizational Skills: Ability to be highly organized and detail-oriented
working independently in a fast-paced environment.
•	Motivated and Independent: Self-starter able to assess situations and
proceed accordingly.
•	Team Player: Ability to work as an integral part of a team and work
effectively in a team environment; receive support from and provide support
to colleagues
•	Multitasking Skills: ability to perform several tasks simultaneously
including: multiple incoming calls requesting services, maintain several
interpreters’ schedules, manage last minute schedule changes, etc.
•	High Level of Efficiency: ability to coordinate many simultaneous moving
pieces in order to ensure that the daily, weekly, monthly schedule runs
smoothly.
•	Problem-Solving Skills: Ability to anticipate problems before they arise
and/or be able to quickly and efficiently trouble-shoot a problem when it
does arise.
•	Critical-Thinking Skills: Ability to devise efficient and effective plans
of action and assess those plans regularly.
•	Punctuality and Attendance: Must demonstrate a strong history of
punctuality and attendance.
•	Collaboration Skills: Must be a team player – work well with others.
•	Communication Skills: Must possess excellent written and oral
communication skills.
•	Technology Skills: Excellent computer skills, proficient in MS Word,
Excel, scheduling software and ability to learn other applications as needed.



Requirements:
•	Associate's, Bachelor's or advanced college degree in American Sign
Language Interpretation required
•	National Certification of NAD III, RID CI/CT, NIC preferred
•	Interpreting skills are subject to a verification and screening process
•	Valid driver's license, and personal vehicular insurance at the minimum
state required level




Resume Information
------------------
Applicants should submit the following:: Resume
Majors Desired:: Interpreting
Degree levels accepted:: Associate, Bachelor

Application Information
-----------------------
Email application materials to:: emack@wholemeinc.com