Designs, engineers, and manages the implementation of new and existing cloud-based technologies, including video communications technology
Configure, manage, and maintain an assortment of virtual machines in AWS, Google Cloud Platform, and Azure
Configure, manage, and maintain a mixed OS environment including Windows, Windows Server 2012 and 2016, MacOS, and Linux
Configure, manage, and maintain a Microsoft cloud environment consisting of Azure and Office 365
Deploy new or update existing features and tools within Azure and Office 365 infrastructure
Works in conjunction with the Cloud Solutions Engineer to aid in deploying various solutions within our cloud environment, including serverless solutions
Comply with security and disaster recovery procedures and update the policies as needed
Comply with defined internal SLAs, by ensuring applications availability, analyzing failures, and proposing improvements to prevent recurring issues
Research the best solution based on requirements developed with the customer, configures the chosen solution to customer specifications, integrate the solution with other business systems, and secure the technology according to industry security best practices
Establish and enforce appropriate end-user access controls for all cloud-based applications
Review and deploy cloud system releases and vendor-supplied patches according to departmental policies and industry best practices
Anticipate, identify, respond to, and resolve issues with cloud-based applications and associated systems
Enforcement of compliance frameworks such as PCI, SOC2, and HIPAA on all covered applications where applicable
Researches and make recommendations on cloud products, services, and standards in support of procurement, development, operations, and application management efforts
Monitor, analyze, and predict trends for cloud infrastructure performance, space allocation, and data growth to recommend and implement enhancements as necessary
Develop and maintain cloud application support and architecture documentation
Monitor and maintain the health of CSD’s supported cloud-based applications
Other duties as assigned

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

Managing enterprise-class cloud-based solutions such as Office365, Azure, AWS, Google Cloud Platform, Dynamics 365, and other similar platforms
Configuring and managing contact center platforms such as Five9
Understanding of video-based telephony technology such as SIP, H.323
Managing a small data center with hosted providers
Web servers, such as WordPress, CPanel, Apache, and Plesk
Active Directory domain management
Windows AND Linux server design, implementation, and management
Helpdesk ticket tracking system
Compliance frameworks such as PCI, NIST 800-53, and SOC2
Enterprise networking technologies, including firewalls, switches, and WAN management
System and network security techniques and practices

Qualifications:

Bachelor’s degree in Computer Science, Management Information Systems, or related field; or equivalent professional experience
Minimum four years of professional experience as a systems and/or network administrator (STRONGLY PREFERRED)
Minimum two years of professional experience working with Azure, Office 365, and AWS/GCP (REQUIRED)
Professional experience managing compliance frameworks such as SSAE16, PCI, or HIPAA (PREFERRED)
AWS, CCNP/CCIE, MCSE/MCSA, or other professional certifications (PREFERRED)
Ability to communicate effectively using American Sign Language (PREFERRED)