Company Information
-------------------
Company Name: Deaf Services of Palo Alto
Website: http://www.dspa.org

Job Information
---------------
Job Title: Sign Language Program Administrative Assistant 
Job Type: Part-time
Job Description:
New_logo
COMPANY: DSPA
LOCATION: REMOTE or Palo Alto, CA
TYPE: Part-time
DESCRIPTION:
Job Title: Sign Language Program Administrative Assistant

Reports To: Sign Language Program Manager

Rate: $20 - $30/per hour

Status: Part Time, Non-exempt

LINK TO ASL VIDEO:  DSPA admin ad.mov

Deaf and Hard of Hearing applicants encouraged to apply. We provide
accommodations and materials in alternative formats upon request.

If a candidate would like to request a preferred interpreter, DSPA will do
its best to accommodate a specific request.

About Deaf Services of Palo Alto

Deaf Services of Palo Alto, Inc (DSPA) is an agency that provides sign
language interpreters for technical companies in the San Francisco Bay Area
and other markets across the US and Internationally. DSPA also has a robust
Sign Language program that offers on site or remote Sign Language classes in
over 17 countries.

Position Summary:

The Sign Language Administrative Assistant at Deaf Services of Palo Alto
(DSPA) is pivotal in supporting the Sign Language Program Division. This role
demands a candidate skilled in multitasking and organization, with a natural
empathy that underpins effective internal and external communication and
collaboration. The assistant will manage and prioritize various tasks across
the division, ensuring a high degree of organization and responsiveness.

Essential Duties and Responsibilities:

Calendar and Scheduling:

Manage and oversee key dates for registration and class schedules.

Develop and analyze student interest surveys to determine scheduling and
class preferences for upcoming semesters.

Coordinate instructor availability through comprehensive surveys, including
translating for international instructors.

Technical and Logistical Support:

Facilitate test video conferencing and support Virtual Remote Interpreting
(VRI) checks with program interpreters.

Monitor upcoming interpreting assignments and assist with technical
troubleshooting across various platforms.

Documentation and Onboarding: Program Organization:

Maintain and update independent contractor files, handle teacher contracts,
and process onboarding paperwork.

Ensure document accessibility through translation and organization, adhering
to established program procedures.

Communication and Reminders:

Send out routine login information and invoice reminders to instructors.

Create and distribute accessible ASL videos for key communications.

Feedback and Program Development:

Manage and interpret feedback for program enhancement, conducting research to
support marketing and operational strategies.

Engage in cultural inclusivity initiatives to standardize and enrich the
program experience.

Coordinate interpreters for all activities related to DSPA staff.

Miscellaneous Tasks:

Employ project management tools such as Asana to track task progress.

Contribute to various projects, ranging from program development to
operational adjustments as required.

Conduct independent research and create documents as required by other
departments.



Requirements:
Minimum Qualifications (Skills, Knowledge, Abilities):

Fluency in American Sign Language (ASL) with adaptable communication skills.

Minimum of 2 years of relevant experience.

Proficiency in written communication and strong interpersonal skills.

Competency in cultural and linguistic variations within the Deaf, Deaf-Blind,
and Hard of Hearing communities.

Demonstrated problem-solving abilities with a detail-oriented mindset.

Commitment to confidentiality, client relationships, and professional
judgment.

Preferred Qualifications:

Experience with Google Workspace and online meeting technologies.

Knowledge or willingness to learn software such as Zoom, Asana, GoToMeeting,
and others.

Strongly Preferred Additional Skills:

Exceptional time management.

Openness to learning and integrating new technologies.

Proficiency in providing and receiving feedback.

Capable of generating reports to track KPI.

Time Commitment:

20 hours per week, Monday - Friday. Flexible shifts of four or five
consecutive hours are available between 6:00 am - 4:00 pm PT. (Initial
training schedule will require four hour shifts between 9:00 am - 4:00 pm PT
for the first two weeks in this role)

Physical Demands and Work Environment

This job operates in a professional environment. This role routinely uses
standard office equipment such as computers and phones.

The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
position. Reasonable accommodations may be made to enable individuals with
disabilities to perform the functions.

Occasional travel may be required.

Application Process:

Please submit both a resume and a cover letter (1 page) that addresses the
following:

How did you hear about the position?

Why are you interested in working for DSPA?

A description of a past conflict with a co-worker and how it was resolved.

To apply, candidates MUST send a brief video (under 1 minute) in American
Sign Language, explaining why you are suited for the role. This should be
added as a link on your cover letter when you submit via Fitzii. This video
submission is a mandatory part of the application process.

Recruitment Timeline: Our aim is to fill this position by the end of March,
if not sooner. We approach recruitment with a conservative and realistic
timeline to ensure thoroughness in our selection process. We are committed to
taking the necessary time to find the right candidate, ensuring a great match
for both the role and our team dynamic.



Links to External Job Postings:
Title: Sign Language Program Administrative Assistant - Fitzii
URL: https://www.fitzii.com/apply/81933?s=c4


Resume Information
------------------
Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Business, Interpreting
Degree levels accepted:: Associate, Bachelor

Application Information
-----------------------
Apply online at:: https://www.fitzii.com/apply/81933?s=c4
Additional Instructions:
Application Process:

Go to the link via Fitzii.

Please submit both a resume and a cover letter (1 page) that addresses the following:

How did you hear about the position?

Why are you interested in working for DSPA?

A description of a past conflict with a co-worker and how it was resolved.

 

To apply, candidates MUST send a brief video (under 1 minute) in American Sign Language, explaining why you are suited for the role. This should be added as a link on your cover letter when you submit via Fitzii. This video submission is a mandatory part of the application process.

Recruitment Timeline: Our aim is to fill this position by the end of March, if not sooner. We approach recruitment with a conservative and realistic timeline to ensure thoroughness in our selection process. We are committed to taking the necessary time to find the right candidate, ensuring a great match for both the role and our team dynamic.