Company Information
-------------------
Company Name:  Dept for Deaf & Hard-of-Hearng
Website: https://www.vddhh.virginia.gov/

Job Information
---------------
Job Title: DHH Regional Specialist (Wage) - #DHHWE004
Job Type: Permanent
Address:
1602 Rolling Hills Drive, Suite 203 
Henrico, Virginia. 23229
United States

Job Description:
Job Duties:

The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes
accessible communication so that persons who are Deaf and Hard of Hearing may
fully participate in programs, services and opportunities throughout the
Commonwealth.

We are seeking a DHH Regional Specialist (Wage). The core responsibilities
are:

Technology Assistance Program (TAP) – Respond to all consumer and public
inquires via telecommunications and/or written correspondence. Maintains and
updates a consumer contact form. Adheres to all TAP regulations and
guidelines while assisting consumers with application process, needs
assessment, provides device installation/training on specialized
telecommunications equipment, and troubleshoots common equipment problems.
Attend all required meetings and trainings for specialists.
Exhibits/Trainings/Presentations – Provide 12 exhibits per fiscal year
displaying TAP equipment. Provides nine (9) workshops or presentations per
fiscal year related to TAP, Virginia Relay, and/or individuals with speech
difficulties. Provides three (3) workshops or presentations per fiscal year
on topics of interest to individuals who have hearing loss and/or a hearing
and vision loss. Recruit three (3) organizations to becoming Relay Partners
per fiscal year.
Reporting Processing – Ensures all processed TAP applications are entered
into the database within three (3) days of distribution. Submits required
monthly reports in a timely manner.
Community Services/Information and Referral – Responds to all requests for
information on topics related to hearing loss and referrals to services
appropriately. Documents/reports all information inquiries. Develop and
categorizes niche topics for information and referrals. Remain knowledgeable
on developments relevant to Virginia residents who are Deaf, hard of hearing,
or DeafBlind. Seeks opportunities to promote services.
Other duties as assigned.

Maintain a flexible schedule for occasional evening/weekend participation in
local community events.

The position you are applying for is an Hourly/Wage position. Hourly (wage)
employees may not work more than an average of 29 hours a week and can’t
exceed 1500 hours during their employment year. This position does not
include health insurance, retirement or leave.



Requirements:
The ideal candidate will have -

Knowledge/Experience -

Considerable knowledge of deaf culture and communication needs and services
for persons who are deaf, hard or hearing, deaf-blind, or speech-disabled in
the area of assistive technology.
Knowledge of laws and legal rights under the Americans with Disabilities Act,
the Rehabilitation Act and other disability laws related to accessibility and
provision of reasonable accommodations.
Knowledge of and proficiency in the use of specialized technology including
telecommunication relay services, telecommunication equipment, assistive
listening systems and other technology including set-up, troubleshooting,
making Relay calls and text–to-911 calls.
Knowledge of clerical procedures and systems such as managing files, records
and compiling reports.
Demonstrated computer proficiency including emails, spreadsheets
(specifically Excel), MS Office Suite and various virtual meeting platforms.
Experience in providing customer service; assessing consumer needs and
issues, providing individual and group trainings, working effectively and
successfully with local private and governmental employers, local
organizations, educators, Veteran groups and other professionals.
Training and/or experience in human services.

Skills/Abilities -

Ability to adapt to consumers communication needs including but not limited
to; American Sign Language (ASL), Tactile/Close Vision sign language, written
and spoken English and various other communication modalities.
Ability to provide objective, unbiased opinions regarding consumers preferred
communication methods.
Skilled in complex problem solving, problem sensitivity and deductive
reasoning.
Work effectively using various methods with wide range of target populations.
Self-motivated to continue learning about advancements in current technology.
Adhere to client confidentiality security measures as outlined within the
required annual Cyber Security Training including Health Insurance
Portability and Accountability Act (HIPAA), Personally Identifiable
Information (PII) and Protected Health Information (PHI).

Additional Considerations:

Sign language proficiency highly desirable.



Links to External Job Postings:
Title: DHH Regional Specialist (Wage) - #DHHWE004
URL: https://www.jobs.virginia.gov/jobs/dhh-regional-specialist-wage-dhhwe004-henrico-virginia-united-states


Resume Information
------------------
Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Education, Interpreting, Liberal Arts

Application Information
-----------------------
Apply online at:: https://www.jobs.virginia.gov/jobs/dhh-regional-specialist-wage-dhhwe004-henrico-virginia-united-states