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Submission information
Company Name | Defense Finance and Accounting Service (DFAS) |
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Website | https://www.dfas.mil/ |
Job Title | Contact Representative |
Job Type | Permanent |
Job Description | The DFAS Customer Care Center responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner. |
Requirements | Conditions of Employment This announcement will be used to fill positions with an entry grade of GS-4, or GS-5 with a target grade of GS-6. For Bratenahl location, the minimum per hour rate for grade GS-4 is $18.04, the maximum per hour rate is $23.45. The minimum per hour rate for grade GS-5 is $20.18, the maximum per hour rate is $26.23. For Columbus location, the minimum per hour rate for grade GS-4 is $18.02, the maximum per hour rate is $23.43. The minimum per hour rate for grade GS-5 is $20.17, the maximum per hour rate is $26.21. Generalized Experience for GS-04: One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-3) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Generalized experience is defined as: progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Specialized Experience for GS-05: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-4) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: applying regulations, policies and procedures governing pay and other types of transactions sufficient to convey information to customers and other interested parties; explain pay and other types of financial procedures; convey options and resolve problems within automated systems. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience. GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement. Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application. Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment. |
Applicants should submit the following: | Resume |
Majors Desired: | Business |
Apply online at: | https://dfas.usajobs.gov/job/831860500 |
Prescreen Applicants | No |