CSS Audiology Services

Overview

NTID's Communication Studies and Services Department provides on-campus audiological services to members of the RIT Community, including students, faculty, staff, NTID alumni, and members of RIT's Osher Lifelong Learning Institute. You may schedule any of the services below using the online appointment scheduling system. The Audiology Center can also be reached by phone at 585-469-2329 (text) or 585-475-6473 (voice) or by completing this contact form.

Services

Individual Audiological Appointments

Please schedule an appointment for the following audiological services:

Hearing tests
Hearing aid programming
Hearing aid evaluations, consultations, and sales
Hearing aid and cochlear implant accessory demos
Hearing aid and cochlear implant troubleshooting
Cochlear implant mappings
Cochlear implant consultations (candidacy evaluations or equipment upgrading)
FM fittings
Listening practice/auditory training

Walk-In Technical Support (see below Audiology Center: The Shop for more information)
On-Call Audiology Support (see below Audiology Center: The Shop for more information)
Monthly On-Campus Eye and ENT Clinic Appointments with Visiting Physicians (for students)

Appointments

Appointments for on-campus audiological services as well as ENT and eye examinations (for students only) can be scheduled in The Shop at the Audiology Center (LBJ-3130), by phone at 585-469-2329 (text) or 585-475-6473 (voice), or online (see below). When arranging an appointment, please have your class/work schedule available. Appointments are popular, so please be sure to book an appointment promptly as needs arise.

Online Appointment Sign-Up (two options)

You may sign up for services using our new Appointment Scheduling System
Or by using the online Contact Audiology Form

Services

Walk-In Technical Support
There is a technician available during The Shop's open business hours throughout the academic year.

The following technical support services can be provided in The Shop on a first-come, first-served basis:

Basic troubleshooting of cochlear implants and hearing aids
Earmold modification and tube replacement
Sale of batteries, testers, and assistive devices
Sale of cochlear implant replacement parts

On-Call Audiology Support
NTID Communication Studies and Services audiologists are available in The Shop for several hours each week to answer your audiological questions. No appointment is necessary. On-call schedules vary each semester and are posted online and outside the Shop window.

In addition to walk-in technical support, on-call audiologists can also provide the following services in The Shop:

Extensive troubleshooting of cochlear implants and hearing aids
Programming of loaner hearing aids
Pairing of accessories to cochlear implants and hearing aids
Impressions for earmolds, ITE hearing aids, custom ear protectors, and swim plugs

For further information about the services offered through the Audiology Center, please contact:

Angela Morgano
Client Care Specialist
(585) 469-2329 (text)
(585) 475-6473 (voice)
(585) 475-7910 Fax
e-mail: audiology@rit.edu

Cochlear implant specialists are conveniently on campus

There are many students with cochlear implants at the National Technical Institute for the Deaf (NTID), and the numbers are growing. NTID first began serving students with cochlear implants in 1984. Currently, there are over 400 students with cochlear implants on campus.

The Communication Studies and Services Department audiologists and speech-language pathologists offer a wide range of cochlear implant services to students, faculty and staff in the college community.

We look forward to working with you for the following cochlear implant services:

Mapping
Troubleshooting
Consultations
Assistance with upgrades

Please know that appointments tend to fill quickly. If you have an immediate need due to a broken part, we recommend that you place an order for replacement directly through your cochlear implant company. You should then visit us in the Audiology Center, as we may be able to loan you a part while you wait for your replacement to arrive.

For assistance with implant equipment problems outside of clinic hours, please contact your cochlear implant manufacturer directly.

Cochlear: 800-523-5798, www.cochlear.com
Advanced Bionics: 800-678-2575, www.advancedbionics.com/us/en/support.html
Med-El: 888-633-3524, www.medel.com/us

Our department also welcomes inquiries concerning cochlear implants from outside the college community. We look forward to working with you.

Catherine C. Clark, Au.D., CCC-A
Cochlear Implant Clinic Director
Audiology Faculty
Communication Studies and Services Department
LBJ-3135
(585) 475-6354 V
(585) 475-7910 FAX
email: cccnca@rit.edu

Hearing testing and hearing aids on campus

In the Audiology Clinic, located on the third floor in the Lyndon Baines Johnson Building, you can find the services you need related to hearing testing and hearing aids. You can:

have a hearing test (if you are a full-time student at RIT).
schedule a hearing aid evaluation to select new hearing aids. There is a fee for this service.
borrow the latest listening technology to use in class.
have an evaluation to see if you are a candidate for a cochlear implant.

To make an appointment for any of the above services, visit The Shop (LBJ Room 3130), or call us at 585-469-2329 (text) or 585-475-6473 (voice).

How do I sign up for audiology services?
Come to The Shop on the third floor in the Lyndon Baines Johnson (LBJ) Hall, Bldg. 60, Room 3130 (campus map). Bring your weekly schedule so you can make an appointment with an available audiologist during your free time.

If my hearing aid or cochlear implant breaks, can I get it repaired on campus?
Yes, we can do many repairs on campus. If we can’t make the repair here, we can send your hearing instrument to the manufacturer for repair under warranty, depending on the age of the instrument, or we can talk to you about the cost of getting a repair through NTID.

How do I get a new hearing aid at NTID?
According to law, your most recent hearing test needs to be within the past six months. A current hearing test also ensures that you are fitted with hearing aids that are most appropriate for you. After your hearing test, the audiologist will discuss recommendations with you. You will talk about a variety of options such as hearing aid manufacturer and style, and connectivity options (including Bluetooth). You’ll also discuss whether one or two hearing aids would give you the best result and talk about the process and appointments required for completing the evaluation and getting the hearing aids. The audiologist also will discuss the cost of new hearing aids at NTID.

Is there a charge for audiology services?
Audiology faculty and staff provide services to all registered RIT students, faculty and staff at no charge. For other members of the RIT community (dependents of faculty and staff, members of OSHER, and NTID alumni), there is a $25 fee per service.

What kind of cochlear implant services do you offer?
We offer a variety of cochlear implant services. Cochlear implant candidacy evaluations, mappings, equipment troubleshooting, listening, speechreading and implant upgrade information are available. You can sign up for these services at the Shop on the third floor in the Lyndon Baines Johnson (LBJ) Hall, Bldg. 60, Room 3130. You can also purchase cochlear implant batteries, replacement cords and other accessories at the Shop.

How much does a hearing aid cost at NTID?
Hearing aids vary in cost and are available for purchase from multiple manufacturers. The audiologist will explain the cost of the hearing aid(s) he or she is recommending at the time of the hearing test. When you schedule the hearing aid evaluation, you must pay a deposit which is non-refundable and is applied toward the final cost of the hearing aid(s). The balance of the cost for the hearing aid(s) is due by the last scheduled appointment. The final price is determined largely by the special features that you prefer (customization, noise reduction technology, and directional microphones). We accept cash, check, Tiger Bucks, Visa, Mastercard, Discover, approved Vocational Rehabilitation (VR) payments, and RIT’s Excellus BC/BS health insurance (Blue Point2 POS A).

Can I buy batteries, earmolds, etc. on campus?
Yes, you can! Simply stop by the Shop on the third floor in the Lyndon Baines Johnson (LBJ) Hall #60, Room 3130 during open hours. Please be prepared to pay with cash, check, Visa, Mastercard, Discover, or Tiger Bucks.

Can I borrow an FM from NTID?
Yes, FM units are available for loan free of charge. Stop by the Audiology Center, on the third floor in the Lyndon Baines Johnson (LBJ) Hall #60, Room 3130, to make an appointment to be fit with a unit. You may borrow a unit for the semester or for the full academic year. In some cases, you may borrow an FM unit for your co-op work experience.

When are audiology services available?
The Audiology Center is open year-round, with full clinic services and hours following the academic calendar and reduced hours offered during summer months. Please check Audiology Shop hours to view the current schedule.

Audiology Appointment and Contact Forms

Audiology Center Hours

Hours are subject to change during special RIT events, final exam weeks, break weeks, and summer. Please call 585-475-6473 to verify our hours.

Check here for RIT breaks: https://www.rit.edu/calendar

We are closed until January 13th (holiday break)

Spring Semester Hours

Monday: 9 am – 12 pm, 1 pm – 4 pm
Tuesday: 9 am – 11 am, 1 pm – 4 pm
Wednesday: 9 am – 12 pm, 1 pm – 4 pm
Thursday: 9 am – 11 am, 1 pm – 4 pm
Friday: 9 am – 12 pm, 1 pm – 4 pm

You may send email to audiology@rit.edu to schedule an appointment.
You may have an appointment at a time when the shop is closed.
If you need assistance with your hearing devices when we are closed, please contact a local audiology clinic.