World Quality Day 2017 was marked at the Assessing and Improving Service Quality course in Dubrovnik

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On November 9^th, students enrolled in Assessing and Improving Service Quality course, taught by prof. Milena Kužnin at the Dubrovnik campus, participated in a Speed Networking Exercise that aimed for achieving one of the 8 behaviors of quality professionals - how to be a quality motivator! Quality professionals at all levels display leadership behaviors - from advocating why quality is important to using fact-based thinking to help businesses balance conflicting objectives and targets. This year, the students celebrated everyday leaders who exhibit the values of the quality profession - clarity of purpose, a focus on stakeholders, a commitment to do things properly and to objectively evaluate outcomes, along with a passion for continuous improvement.

#everydayleadership17