The ideal candidate will have:

Knowledge/Experience - Knowledge of administrative and clerical procedures and systems such as managing files and records, record retention, designing forms, and other office procedures and terminology. Demonstrated computer proficiency including emails, presentations, spreadsheets specifically MS Office suite. Knowledge of access issues concerning deaf, hard of hearing and deafblind individuals with varying degrees of hearing loss and use of various communication methods as well as knowledge of Deaf Culture.

Willing and able to work and communicate with deaf and hard of hearing stakeholders through various communication modes, including American Sign Language and use of auxiliary aids. Knowledge and demonstrated proficiency in use of specialized technology including telecommunication relay services, telecommunication equipment, assistive listening systems, and other assistive technology including set up, utilizing, troubleshooting equipment as well as making relay calls. Know laws, legal codes, regulations, executive orders, agency rules, and the legal rights under the Americans with Disabilities Act, the Rehabilitation Act, and other disability laws related to accessibility and reasonable accommodations requirements.

Know principles and practices for providing customer services. This includes current social and economic problems related to customers, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and practices of program planning and evaluation; principles of community organization and public administration.

Skills/Abilities - Ability to develop and evaluate programs; work effectively with program staff and local agencies; analyze and resolve complex problems related to social, financial or health programs; conduct contract development, monitoring and negotiations. Able to communicate effectively in American Sign Language (ASL) with deaf and deafblind clients, staff and other stakeholders.

To communicate directly with these stakeholders without an interpreter is essential to perform the duties. Skills to include active listening, service orientation, social perceptiveness, speaking, writing, monitoring, reading comprehension, coordination, critical thinking, persuasion, complex problem solving, judgment and decision making, time management, active learning, learning strategies. Abilities include expression, comprehension, problem sensitivity, clarity, written expression, deductive reasoning, inductive reasoning, and information ordering.

Additional Considerations:

Training or experience in social work, counseling, public administration, deaf studies, rehabilitation, human services or a related field; and extensive professional experience. Professional experience must be in the area of planning, administering, developing, or delivering programs for deaf, hard of hearing and/or deafblind individuals. American Sign Language Proficiency Interview (ASLPI) certification at Level 2+ is required for entry into position.