Company Information
-------------------
Company Name:  Dept for Deaf & Hard-of-Hearng
Website: https://www.vddhh.virginia.gov/

Job Information
---------------
Job Title: Community Services Manager - #DHH00020
Job Type: Permanent
Address:
1602 ROLLING HILLS DRIVE, SUITE 203
HENRICO, Virginia.  23229-5012
United States

Job Description:
The Virginia Department for the Deaf and Hard of Hearing (VDDHH) promotes
accessible communication so that persons who are Deaf and Hard of Hearing may
fully participate in programs, services and opportunities throughout the
Commonwealth.

Do you enjoy supporting others? Come and join our team!

Job Duties:

*Teleworking options to be discussed if selected as a finalist with the
manager*

The Virginia Department for the Deaf & Hard of Hearing (DHH) works to reduce
the communication barriers between persons who are deaf or hard of hearing
and those who are hearing, including family members, service providers, and
the general public.

DHH is seeking a Community Services Manager to provide community services
throughout Virginia including education & training, information & referrals,
outreach activities and administering contracts and serve as a liaison to
stakeholder groups.



Requirements:
The ideal candidate will have:

Knowledge/Experience - Knowledge of administrative and clerical procedures
and systems such as managing files and records, record retention, designing
forms, and other office procedures and terminology. Demonstrated computer
proficiency including emails, presentations, spreadsheets specifically MS
Office suite. Knowledge of access issues concerning deaf, hard of hearing and
deafblind individuals with varying degrees of hearing loss and use of various
communication methods as well as knowledge of Deaf Culture.

Willing and able to work and communicate with deaf and hard of hearing
stakeholders through various communication modes, including American Sign
Language and use of auxiliary aids. Knowledge and demonstrated proficiency in
use of specialized technology including telecommunication relay services,
telecommunication equipment, assistive listening systems, and other assistive
technology including set up, utilizing, troubleshooting equipment as well as
making relay calls. Know laws, legal codes, regulations, executive orders,
agency rules, and the legal rights under the Americans with Disabilities Act,
the Rehabilitation Act, and other disability laws related to accessibility
and reasonable accommodations requirements.

Know principles and practices for providing customer services. This includes
current social and economic problems related to customers, customer needs
assessment, meeting quality standards for services, and evaluation of
customer satisfaction. Knowledge of principles and practices of program
planning and evaluation; principles of community organization and public
administration.

Skills/Abilities - Ability to develop and evaluate programs; work effectively
with program staff and local agencies; analyze and resolve complex problems
related to social, financial or health programs; conduct contract
development, monitoring and negotiations. Able to communicate effectively in
American Sign Language (ASL) with deaf and deafblind clients, staff and other
stakeholders.

To communicate directly with these stakeholders without an interpreter is
essential to perform the duties. Skills to include active listening, service
orientation, social perceptiveness, speaking, writing, monitoring, reading
comprehension, coordination, critical thinking, persuasion, complex problem
solving, judgment and decision making, time management, active learning,
learning strategies. Abilities include expression, comprehension, problem
sensitivity, clarity, written expression, deductive reasoning, inductive
reasoning, and information ordering.

Additional Considerations:

Training or experience in social work, counseling, public administration,
deaf studies, rehabilitation, human services or a related field; and
extensive professional experience. Professional experience must be in the
area of planning, administering, developing, or delivering programs for deaf,
hard of hearing and/or deafblind individuals. American Sign Language
Proficiency Interview (ASLPI) certification at Level 2+ is required for entry
into position.




Resume Information
------------------
Applicants should submit the following:: Application Form
Majors Desired:: Education, Interpreting

Application Information
-----------------------
Apply online at:: https://www.jobs.virginia.gov/jobs/618258e2-a47f-43ae-bfc8-b7e8bf154bee
Additional Instructions:
Special Instructions:

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.

Minorities, Individuals with disabilities, Veterans, Americorp, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply:

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. PageUp provides a confirmation of receipt when your application is submitted successfully. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Name: Human Resources

Email: Recruitment@dars.virginia.gov

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer