Company Information
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Company Name: Service Bridges, Inc.
Website: https://www.servicebridges.com/

Job Information
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Job Title: Service Coordinator
Job Type: Permanent
Address:
560 Delaware Ave
Buffalo, New York. 14202
United States

Job Description:
Service Coordinator (SC)

Reports To
The SC will report to the Executive Team.

Job Overview
The successful candidate will be responsible for ASL/E Interpreter
onboarding. Preparing source data for computer entry by gathering accurate
and complete information from stakeholders.  Building strong
internal/external customer relationships.  Assisting the executive team with
a variety of tasks.
Responsibilities and Duties

•	Execute and maintain the interpreter onboarding process, including
reviewing paperwork for accuracy and completeness, filing where appropriate,
assisting interpreters with profile completion and updates, verifying
certification, pertinent contact information and coverage ability.
•	Build ASL/E interpreting service requests from local and national
customers in the system, assigning interpreters at the direction of the CEO,
ensuring requests are following company policy and procedures.
•	Ensure courteous, friendly communication in telephone & email
communications with stakeholders.
•	Collaborate with the executive team to ensure top quality and seamless
experiences for customers, interpreters, and Deaf clients.
•	Manage/execute the delivery and receipt of service confirmation documents
to customers where necessary with efficiency and timeliness.
•	Coordinate and confirm receipt of new ASL-English interpreter service
requests ensuring top quality data is entered in the system.
•	Collaborate with the Director of Business Administration to ensure
compliance with billing processes and required materials.
•	Maintain strong customer relationships and partnerships with the
Deaf/Sign Language and ASL/E Interpreter communities.
Qualifications & Skills

•	Excellent interpersonal and written communication skills.
•	Strong time management and multi-tasking skills.
•	Positive minded self-starter and motivated troubleshooter with strong
organizational skills. A team player capable of cultivating productive
working relationships.
•	Strong attention to detail, ability to recall a lot of information, and
ability to comfortably interact with high level executives.
•	Prompt, resourceful and ready to thrive in a fast-paced work environment.
•	Comfortable being flexible in a variety of situations.
Logistics

•	This position is on-site for the first 6 months.  Hybrid/WFH options are
available after this time.
•	Hours are Monday – Friday from 8:30AM – 5:30PM with 1 lunch hour to
be taken some time between 11:30AM and 1:30PM.  Any variance to these hours
must be approved via email.
•	80 Hours of PTO accrued annually can be used in compliance with company
policies outlined in the employee policy & procedures manual.  Includes
access to health, dental, vision and disability benefits.  Company
contributes $100 monthly towards medical benefits which is either used or
forfeited.



Requirements:
Qualifications & Skills

•	Excellent interpersonal and written communication skills.
•	Strong time management and multi-tasking skills.
•	Positive minded self-starter and motivated troubleshooter with strong
organizational skills. A team player capable of cultivating productive
working relationships.
•	Strong attention to detail, ability to recall a lot of information, and
ability to comfortably interact with high level executives.
•	Prompt, resourceful and ready to thrive in a fast-paced work environment.
•	Comfortable being flexible in a variety of situations.




Resume Information
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Applicants should submit the following:: Resume, Cover Letter
Majors Desired:: Business, Interpreting

Application Information
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Email application materials to:: access@servicebridges.com