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Company Information
Job Information
Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.
Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:
Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.
Job Purpose:
The IT Administrator is responsible for operational efficiency and support of internal applications and hardware for our employees. The IT Administrator will also be responsible for sourcing and managing COPE devices for our end users and support a broader range of devices in compliance with our BYOD guidelines.
Essential Functions:
- Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack, Workspace One, Zoom, among others
- Diagnose and resolve technical hardware and software issues for end-users remotely
- Promote security measures and best practices
- Support on IT projects
- Act as an escalation point of contact for internal end-user hardware and software issues
- Works across the organization to determine various support needs.
Knowledge Skills and Abilities:
- Knowledge of best security practices using cloud-based technology.
- Ability to quickly learn technologies and products using documentation and internet resources
- Ability to work independently and remotely
- Experience managing users in Okta and G-suite
- Experience with ticketing documentation
- Good analytical, problem-solving, and proactive skills
- Ability to successfully exhibit Cloudbeds’ core values (Grit, Kaizen, Discovery, Stronger together, Welcoming, Presence, Mop bucket attitude, Positive intent)
Education & Experience:
- Bachelor’s degree in Computer Science or related field or Technical IT Certification preferred
- 3 - 5 years of experience in IT administration of Windows and OSX operating systems required.
- Certifications for SaaS platforms such as AWS, G-suite, Salesforce, etc. would be a plus
- Experience with UniFi devices and home office networks would be a plus
- Fluent in English
Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!
Company Awards to Check Out!
Best Places to Work | HotelTechReport (2018-2023)
Best PMS | HotelTechReport (2021-2023)
Technology Fast 500 | Deloitte (2023)
Fastest Growing Companies | Inc. 5000 (2022)
Best Startup Employers | Forbes (2022)
Best Remote Companies to Work | BuiltIn (2022)
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
| Title | URL |
|---|---|
| IT Administrator | https://www.cloudbeds.com/positions/4360060005/?jobdep=Finance |